About me
Enthusiastic individual with superior skills in working with both team-based and independent capacities.
Bringing strong ethic and excellent organizational skills to any setting.
Excited to begin new challenge and shared knowledge with a succesfull team. Hardworking and reliable
technician with strong ability in understanding and executing it.
Offering excitement, focus and energy alongside with precision and quality to any type of setting.
Highly organized, proactive and punctual with team-oriented. Ready to learn more!!
Skills and Qualifications
- Providing customer support over the phone and emails
- Troubleshoot and maintain high class equipment
- Precise Technical Diagnostic and Execution of task
- Supporting projects
- Handling Emergency Situations
- Trilingual Support (Portuguese/Spanish/English)
- Hunger for learning and quick learner
Experiences
International Technical and Billing Support
Microsoft - November 2021 / Currently
- Learned how to operate Azure
- Learned how improve cost and management from the Azure portal
- Learned improvements such as Reservation Instances and Azure Savings Plan
- Learned Microsoft internal policies and guides
- More connection with Partners, Vendors, and Customers
- As well as carrying the knowledge from previous experiences
International Theater Technical Support
Cinemark - July 2019 / October 2021
- Improved operations by working with team members and customers to find workable solutions
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service
- Well-known for getting projects done without procrastination
- Fast learning resulted on recognition to train other agents
- Provide friendly and professional environment
- Provide trilingual support to 15 countries
- Work closely with part vendors to analyze, diagnose, and replace parts as needed
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems.
- Proactively following up on all open issues
- A positive, resilient, and self-directed attitude, interested in “figuring out” solutions
- Critical thinking and exceptional analytical skills
- Excellent oral/written communication skills
- Knowledge of Microsoft Office Suite and Five9 Virtual Call Center Suite
- 2 years of experience in theater operation knowledge
Restaurant Server
Salsa Tex Mex - July 2019 / October 2021
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine
selections and desserts to guide patrons toward more profitable items.
- Promoted desserts, appetizers and specialty drinks.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended
alternative items for those with food allergies and gluten intolerances.
- Improved Social and Customer Skills
- Improved fluency to another language (Spanish)
- Imposed values since young age
Education:
High School Diploma: Little Elm High School /
/ Gaspar Dutra
Little Elm, TX
SP - Brazil 12/2018
Conservatorio de Tatui (Biggest Theater group in Latin America)
Tatui – Br
Software and customers support training offered by Cinemark.
Frisco, TX 07/2020