And people really hate change.” – Erika Hall“Your most unhappy customers are your greatest source of learning.” – Bill Gates“Exceptional customer experiences are the only sustainable platform for competitive differentiation.” – Kerry Bodine“Courteous treatment will make a customer a walking advertisement.” – J.C. Penney“Make a customer, not a sale.” – Katherine BarchettiOpinions expressed by Forbes Contributors are their own.“The customer’s perception is your reality.” – Kate Zabriskie“Here is a powerful yet simple rule.
It’s worth it.” – Kristin Smaby“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” – Chip Bell“A lot of people have fancy things to say about customers service, but it’s just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.” – Christopher McCormick“Our attitude towards others determines their attitude towards us.” – Earl Nightingale“Our greatest asset is the customer! She is the author of the new book "The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business" (HarperCollins). People who accomplish things, and people who claim to have accomplished things. Blake's clients include Comcast, Genentech, Accor Hotels, Accenture, Parker Hannifin, Ericcson, Omron, Verizon, Adobe and more. I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, 'I used everything you gave me'.Everything can be taken from a man but one thing: the last of human freedoms - to choose one's attitude in any given set of circumstances, to choose one's own way.I fear not the man who has practiced 10,000 kicks once, but I fear the man who has practiced one kick 10,000 times.There are basically two types of people. Here are 40 quotes supporting this premise. People don't know what they want until you show it to them.” — Steve Jobs, founder of Apple, Inc. 3 comments. It is the art of creating genuine customer value.” – Philip Kotler“If you’re not serving the customer, your job is to be serving someone who is.” – Jan Carlzon“It is so much easier to be nice, to be respectful, to put yourself in your customer’s’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.” – Mark Cuban“You’re serving a customer, not a life sentence.
The first group is less crowded.Your time is limited, so don't waste it living someone else's life. Current quotes, historic quotes, movie quotes, song lyric quotes, game quotes, ... “Some people say, ‘Give the customers what they want.’ But that's not my approach. Learn how to enjoy your work.” – Laurie McIntoshImpact 50: Investors Seeking Profit — And Pushing For Change“Worry about being better; bigger will take care of itself. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience." That’s how users become excited about designs — being desired is very seductive.” – Dana Chisnell“A good design shows respect for your customer and you’re either respectful of their time or respectful of what it is that they desire, and so it makes it a very fundamental element to everything that you do.” – Penny WilsonI am a Customer Experience Futurist, Author and Keynote Speaker.“Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says ‘Make Me Feel Important.’ Treat them accordingly” – Eric Philip CowellBlake Morgan is a customer experience futurist. Her first book was 'More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." Blake is the author of two books on customer experience.
Treat each customer as if they are the only one!” – Laurice Leitao“Everyone from the CEO down to the contact center agent should know what it feels like to be a customer.” – Blake Morgan"We don't want to push our ideas on to customers, we simply want to make what they want."
He is part of it. That is why Golden Rule behavior is embraced by most of the winning companies.” – Colleen Barrett"Make your marketing so useful, people would pay for it." 117. If you do, they'll come back over and over. There’s nothing magical about this.
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